Managed IT should provide more than a ticket queue. Kennedy IT Solutions combines user support, endpoint operations, cloud administration, infrastructure oversight, vendor coordination, documentation, lifecycle management, and strategic review in a service model aligned to the client’s operating needs.
Managed and co-managed capabilities
Coverage can be tailored around internal staff, existing vendors, locations, hours, and business criticality.
- Service desk and remote user support
- Onsite and field-service coordination
- Priority and escalation workflows
- Employee onboarding, offboarding, and access changes
- Windows, macOS, mobile, shared, and frontline device support
- Endpoint monitoring, patching, health, and security operations
- Microsoft 365 administration and licensing support
- Entra ID identity, MFA, conditional access, and role management
- Intune, MDM, application deployment, and compliance
- Asset inventory, standards, warranty, refresh, and disposal planning
- Network, firewall, switch, wireless, VPN, and ISP oversight
- Backup monitoring and recovery coordination
- Email security, DNS filtering, endpoint protection, and security response
- Vendor management and issue ownership
- Documentation, credentials, diagrams, runbooks, and knowledge management
- Quarterly reviews, risk tracking, budgets, and technology roadmaps
- Procurement and quote evaluation
- Project planning and change management
- Multi-site standards and rollout coordination
- Defined service levels and reporting based on the agreement
Support designed around the business
Different environments require different operating models.
Office and professional services
Responsive support, secure collaboration, managed devices, reliable connectivity, documentation, and continuity.
Hospitality and customer-facing operations
Property-aware escalation, POS/PMS dependencies, guest and operational networks, shared devices, voice, AV, and vendor coordination.
Nonprofits and lean internal teams
Cost-conscious platform management, onboarding, security, lifecycle, vendor ownership, and scalable support depth.
Co-managed technology teams
Escalation, specialized engineering, projects, tools, documentation, after-hours planning, or workload relief without displacing internal ownership.
What good managed service looks like
The goal is fewer recurring problems and clearer ownership.
Visible priorities
Requests, risks, projects, lifecycle items, and recurring issues are tracked instead of living in email or memory.
Repeatable operations
Onboarding, offboarding, patching, access, purchasing, recovery, and escalation follow documented standards.
Business context
Support decisions account for property operations, revenue systems, program delivery, client commitments, and leadership priorities.
Continuous improvement
Recurring tickets become candidates for automation, redesign, training, standardization, or replacement.
Build a support model that fits your environment.
We can assess the current provider, internal team, tools, support demand, risks, and costs before recommending a managed or co-managed model.
English