Restaurant and hotel technology is an operating system for the property. It has to support guests, staff, payments, reservations, food and beverage, back-office work, events, security, communications, and ownership reporting—often through many vendors with one opening date.
Hospitality technology from concept through operations
Our experience includes leading technology for a multi-property hospitality management company and supporting restaurant and hotel environments through design, deployment, migration, vendor negotiation, and ongoing operations.
New openings & renovations
Technology workstreams for restaurants, hotels, bars, event spaces, offices, and mixed-use properties from design through opening stabilization.
Restaurant technology
POS, kitchen and service dependencies, online ordering, payments, printers, handhelds, back office, inventory, scheduling, guest engagement, and vendor coordination.
Hotel technology
Property networks, guest Wi-Fi, front-desk and administrative systems, PMS dependencies, voice, meeting spaces, AV, cameras, access, and operational support.
Multi-property standards
Repeatable network, device, identity, security, purchasing, documentation, and support standards that still account for local property needs.
Opening, renovation, and acquisition services
Coordinate the technology critical path before construction, vendors, and opening dates collide.
- Technology requirements and responsibility matrix
- Property technology budget and procurement schedule
- Low-voltage, MDF, IDF, rack, power, and UPS requirements
- ISP research, circuit ordering, temporary connectivity, and redundancy
- Firewall, switching, Wi-Fi, VLAN, VPN, and site-to-site design
- Guest, staff, POS, payment, voice, AV, IoT, camera, and vendor segmentation
- Coverage planning and wireless validation
- POS, PMS, payment, online-ordering, and operational vendor coordination
- Workstations, tablets, handhelds, shared devices, printers, and peripherals
- Microsoft 365, identity, MDM, application deployment, and onboarding
- VoIP, UCaaS, front-desk phones, IVRs, queues, emergency calling, and porting
- Music, AV, conference, event, display, and paging coordination
- Camera, access control, intercom, and alarm coordination with licensed providers
- Vendor access, remote support, and support-boundary design
- Pre-opening testing, punch lists, cutover, training, and opening support
- Property documentation, diagrams, inventories, credentials, and runbooks
- Post-opening stabilization, issue ownership, and lessons learned
- Acquisition assessment, transition planning, and platform standardization
Ongoing hospitality IT
Support must reflect the pace and dependencies of the operation.
Property support
Escalation and troubleshooting that account for operating hours, guest impact, revenue systems, local staff, and vendor responsibilities.
Vendor ownership
Coordinate POS, PMS, payment, ISP, telecom, AV, security, software, hardware, and specialized operational vendors.
Lifecycle and budget
Plan refreshes, renewals, spares, warranties, licensing, capital projects, and replacement standards across properties.
Security and PCI readiness
Segment payment environments, manage access, maintain devices, document responsibilities, support awareness, and coordinate remediation without claiming certification.
Restaurant and hotel technology capabilities
A broader view prevents gaps between traditional IT and operational systems.
- POS and payment migration planning
- Online ordering and digital guest experience dependencies
- Property-management-system coordination
- Guest and operational Wi-Fi
- Network segmentation and secure vendor access
- Shared-device and frontline MDM
- Mobile device, tablet, and handheld deployment
- Corporate and property Microsoft 365
- Back-office, finance, HR, and collaboration systems
- VoIP, front desk, IVR, queues, and SMS
- AV, music, digital signage, conference, and event technology
- Cameras, access, intercom, paging, and facilities technology
- Backup, internet failover, power, and recovery planning
- PCI-aware policies, training, documentation, and technical safeguards
- Centralized support, monitoring, inventory, and standards
- Opening, renovation, acquisition, and transition project management
Planning a restaurant, hotel, or multi-property technology change?
Bring technology into the project early enough to influence design, budget, contracts, testing, and opening readiness.
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